SKEN

Our Process

From the first conversation to a solution that works.

Every company works differently. That's why we first get to know your needs and the way you work, then design a suitable solution and help put it into practice. Our goal isn't to add more technology, but to make your company run more simply.

View our services
  1. 01We get to know your IT
  2. 02We design the solution
  3. 03We implement
  4. 04We support
Four steps of collaboration

How a typical collaboration works

Not every engagement goes through all four phases. The scope depends on the specific problem and the agreed services.

01

We get to know your IT

First, we need to understand how your company works. We review the systems you use, your IT infrastructure, working practices and the problems holding you back.

Step detail 01

What we check

Devices, network, cloud services, applications, security and the places where work unnecessarily stalls or repeats.

Initial consultation

A conversation about what's bothering you and what you want to improve. You don't need to know the technical terms.

What we need from you

A short description of the situation, a contact person who knows how the company runs, and access to systems within an agreed scope.

What you get

A clearer picture of your IT, named weak spots and priorities for the next steps.

02

We design the solution

Based on the findings, we design an approach that fits your needs. This can mean adjusting existing processes, a suitable IT solution, system integration, automation or a custom-built application.

Step detail 02

Choosing the solution

We base it on how the company actually works, not on what's currently trendy.

Alternatives

If there's more than one path, we compare them — including a simpler adjustment to an existing process.

Benefits and limits

We clearly explain what the solution will improve, what it requires, and where its limits are.

Before implementation

Together we confirm the scope, approach, timing and quote.

03

We implement

We help put the agreed solution into practice. We focus on functionality, security, testing and keeping any disruption to your daily operations to a minimum.

Step detail 03

Preparation and delivery

We plan the steps to disrupt everyday work as little as possible, then implement the solution.

Testing

Before go-live, we verify the solution works as agreed.

Handover

We explain how to work with the solution and hand over the information you need.

Your involvement

Access, the availability of a contact person and feedback during the rollout.

04

We support

After go-live, we provide support within the agreed scope and help with further needs. Technology should serve your company long-term, not just work on launch day.

Step detail 04

Ongoing support

Help with questions and problems within the scope we agree on.

Problem solving

When something stops working, we look for the cause, not just a temporary workaround.

Maintenance and development

Updates, adjustments and further improvements as part of the agreed services.

Next step

Do you have a problem you'd like to solve?

You don't need to know which technology you need. Just describe your situation and we'll look at the options together.